How may apologies have you heard in the media lately? Too many to count. The formula for a good apology follows the 3 R's: 1. assume RESPONSIBILITY, 2. demonstrate REGRET, and 3. offer a Remedy. But there is more ... and it's about expectations.
Taking responsibility in an apology requires much more than saying "it was my fault". It requires that you fully understand the consequences and are willing to accept them. The truly difficult part is that the consequences may hurt in that you may not get to continue on the same path that you were on before you made the mistake. Your actions may have cost you that privilege. It could be a mistake you made on the job or in a valued relationship. While the other party may forgive you, that doesn't mean that you get to come back.
Taking responsibility means that you grow from the mistake, accept your new circumstances, and find a way to create a new path. That path may lead in a new direction or could take you back to a familiar one. The only certainly is that what happens next all depends on what you've learned and how you integrate those new learnings into new actions.
Tuesday, September 22, 2009
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