The Apology: the past and the future

How may apologies have you heard in the media lately? Too many to count. The formula for a good apology follows the 3 R's: 1. assume RESPONSIBILITY, 2. demonstrate REGRET, and 3. offer a Remedy. But there is more ... and it's about expectations.

Taking responsibility in an apology requires much more than saying "it was my fault". It requires that you fully understand the consequences and are willing to accept them. The truly difficult part is that the consequences may hurt in that you may not get to continue on the same path that you were on before you made the mistake. Your actions may have cost you that privilege. It could be a mistake you made on the job or in a valued relationship. While the other party may forgive you, that doesn't mean that you get to come back.

Taking responsibility means that you grow from the mistake, accept your new circumstances, and find a way to create a new path. That path may lead in a new direction or could take you back to a familiar one. The only certainly is that what happens next all depends on what you've learned and how you integrate those new learnings into new actions.

Paying It Forward

The laws of physics state that a body at rest will stay at rest unless exerted on by an external force. When we do something kind for someone, a totally selfless act where we stand to gain nothing but the pleasure of knowing we helped, we exert a force on someone's internal kindness.

We all have the internal capacity to give of ourselves to others. Sharing our time, talents and resources with others in need is a powerful force. And face it, we are all in need at one time or another. Your act might be a kind word to someone who is having a difficult day, supporting a friend when things aren't going right or volunteering your time for a worthy cause. Sometimes it takes that extra step out of our comfort zone to make that happen.

Understand that your small gesture plants a seed in others. It may sprout immediately or in time. Small gifts are as powerful as water wearing away stone. The results aren't immediately apparent, but over the years a change appears.

Magically, that one little selfless gesture that you made to lift someone's spirits, that seed you planted, turns around and lifts your own.

... walk a mile in their shoes

Don't be quick to judge. For years I have heard people say that you can't understand someone until you've walked a mile in there shoes. I've always believed that but the meaning has become even more clear to me over the past several months. How we view an event determines the meaning that it has for us. We can view it from within the confines of our own thoughts, experiences and beliefs or we can choose to step out on the balcony to get a better view and perspective.

Over the past several months I have reacted differently to events that I would have considered to be non-starters or dead on arrival just a few short years ago. I'm not sure if it's wisdom gained by my 49 years or just a slow learner catching up. It's probably the effect of having four teenagers! Gaining the proper perspective seems to be one of the keys to making more informed decisions. Asking yourself questions that help you consider what that person was going through, what may have caused the incident, what needs to be done now, and what needs to happen to move forward. The bottom line is that it's already happened and we have to be prepared to move forward in a productive and not destructive way.

In the past I have criticized the actions of others in response to certain situations, but today I will strive to walk a mile in their shoes.